Frequently Asked Questions

Everything you need to know about your Curlsmith journey.

When will my order ship?

Most orders are processed within 1-2 business days. Once shipped, you will receive a tracking number via email to monitor your delivery status.

What is your return policy?

We offer a 30-day return policy for all products. If you are not satisfied with your purchase, please contact our support team to initiate a return or exchange.

Are Curlsmith products vegan and cruelty-free?

Yes, we are proud to be 100% vegan and PETA-certified cruelty-free. We never test on animals and do not use any animal-derived ingredients.

Do you ship internationally?

We currently ship to the US, Canada, UK, and select European countries. Shipping costs and delivery times vary depending on the destination.

Are your products safe for color-treated hair?

Absolutely. All our formulas are sulfate-free and designed to be gentle, making them perfectly safe for color-treated and chemically-processed hair.

What payment methods do you accept?

We accept all major credit cards, PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through Afterpay.